ITIL® 4 Leader: Digital and IT Strategy Training

What Will You Learn?

• The module enables IT and digital leaders to influence and drive strategic business decisions by helping them to:
• Create an appropriate digital strategy aligned with the wider business goals.
• Understand how business and IT leaders across the globe are responding to digital disruption by reshaping corporate strategy, adapting processes, and even repurposing entire business models.
• Explore the use of the ITIL 4 framework to support organizations on their digital transformation journey, addressing service management challenges and utilizing a new technology.
• Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities.
• Understand why organizations need to change the way they do business in markets disrupted by digital and information technology and relate this to the concepts of strategy that they will need to master as they make these changes.
• Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology.
• Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology.
• Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence.
• Understand the risks and opportunities of Digital and IT Strategy.
• Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
• Understand how to implement a Digital and IT Strategy.
• Continue learning and face new challenges with after-course one-on-one instructor coaching.
• Training Prerequisites
• To take this ITIL framework module, candidates must hold either:
• ITIL 4 Foundation Certification
• OR
• Managing Professional Certificate
• AND
• Candidates must be able to demonstrate that they have a minimum of three years of managerial experience.
• Certification Information
• The course prepares you for the ITIL 4 Leader: Digital and IT Strategy exam.