Module 1: Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities
Relate the ITIL guiding principles to all aspects of Digital and IT Strategy:
Module 2: Understand why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy that they will need to master as they make these changes
Understand the key concepts:
Digital Technology
Digital Business
Digital Organization
Digitalization
Digital Transformation
Business Strategy
Business Models
Digital and IT Strategy
Product Management
Service Management
Explain the relationship between Digital and IT Strategy and the core components of the ITIL SVS
Module 3: Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology
Explain environmental analysis in terms of external and internal analysis, covering PESTLE (Political, Economic, Social, Technological, Legal, Environmental) and the Four Dimensions of Service Management
Module 4: Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
Show how an organization’s viability is related to how agile, resilient, lean, continuous, and co-creational it is
Know how to apply DITS in managing VUCA (Volatile, Uncertain, Complex, and Ambiguous) environments
Explain and compare three levels of digital disruption
Show how an organization’s position in a particular market or industry is influenced by a number of factors
Use a digital positioning tool to determine the appropriate position for a digital organization
Module 5: Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence
Know how to apply different approaches to achieve customer/market relevance
Know how to achieve operational excellence in the four dimensions of service management
Understand the financial aspects of Digital and IT Strategy
Apply strategic approaches for digital organizations
Module 6: Understand the risks and opportunities of Digital and IT Strategy
Explain the concept of risk management in the context of a digital organization
In the context of Digital and IT Strategy, explain how to identify risk and assess risk
Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
Explain the concept of innovation, including its key elements and techniques
Describe techniques to develop and maintain a culture of innovation
Module 7: Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
Show how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions
Explain how to define and communicate a vision and a strategy
Know how to use business cases to advocate for a Digital and IT Strategy
Module 8: Understand how to implement a Digital and IT Strategy
Know how to define operating models for digital organizations
Explain the major skills required of leaders in a digital organization
Apply different approaches to strategy coordination and implementation
Explain approaches to POM
Explain how to assess the success of a Digital and IT Strategy
Explain the typical activities of a digital transformation program