ITIL® 4 Practitioner: Continual Improvement Training

In this course, you will learn how to:
Adapt to changing business needs and circumstances, and maintain and increase the value generated by their service value system (SVS).
Enhance product and service quality, reliability and responsiveness.
Improve their overall capabilities to deliver and manage services efficiently.
Develop an organizational culture of engagement, empowerment and innovation.
Measure, assess and develop the Continual Improvement practice capability in their organization by using the ITIL Maturity Model.
Training Prerequisites
ITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate
Necessary Preparation
None
Exam Information
20 questions
Multiple choice
13 out of 20 marks required to pass (65%)
30 minutes
Closed book.
Certification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.