Course Content
ITIL® 4 Practitioner: Deployment Management Training
    About Lesson

    Introduction to Deployment Management 

    In this module, you will learn how to:

    • Understand the purpose and description of the ITIL Deployment Management Practice 
    • Familiarize yourself with the common terms and concepts 
    • Learn the scope of the Deployment Management Practice Area 
    • Explain practice success factors 
    • Identify key metrics 

    Module 2: Value Streams and Processes 

    In this module, you will learn how to:

    • Apply processes to fulfill the purpose of the practice 
    • Assess value stream contribution 

    Module 3: Organizations and People 

    In this module, you will learn how to:

    • Define roles, competencies, and responsibilities 
    • Understand organizational structure and teams 

    Module 4: Information and Technology 

    In this module, you will learn how to:

    • Facilitate information exchange 
    • Implement automation and tooling 

    Module 5: Partners and Suppliers

     In this module, you will learn how to:

    • Identify the dependencies of the practice on third parties 
    • Recognize how partners and suppliers can support the practice

    Module 6: Capability Assessment and Development 

    In this module, you will learn how to:

    • Evaluate the practice capability levels 
    • Conduct capability self-assessment 
    • Develop deployment management capability 

    Module 7: Recommendations for Practice Success