ITIL® 4 Practitioner: Problem Management Training

Categories: PeopleCert®

In this course, you will receive:
Official course content and curriculum
PeopleCert Exam Voucher included
After-course instructor coaching benefit included
Training Prerequisites
ITIL 4 Foundation Certificate (ITIL® 4 Foundation Training • course 1199) or ITIL 4 Managing Professional Transition Certificate
Certification Information
Exam Information
20 questions
Multiple choice
13 out of 20 marks required to pass (65%)
30 minutes
Closed book
Certification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications must be renewed after 3 years.

The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.
This course is part of the ITIL Practice Manager Certification course series.
This course will help you to:
Increase reliability of IT services
Reduce losses and costs caused by IT service unavailability or degradation
Fulfill service quality targets
Reduce technical debt
Anticipate utilization of IT support resources
Measure, assess, and develop the Problem Management practice capability in your organization by using the ITIL Maturity Model.