Introduction to Service Configuration Management
In this module, you will learn how to:
- Understand the purpose and description of the ITIL Service Configuration Management Practice
- Familiarize yourself with the common terms and concepts
- Learn the scope of the Service Configuration Management Practice Area
- Explain practice success factors
- Identify key metrics
Module 2: Value Streams and Processes
In this module, you will learn how to:
- Apply processes to fulfil the purpose of the practice
- Assess value stream contribution
Module 3: Organizations and People
In this module, you will learn how to:
- Define roles, competencies, and responsibilities
- Understand organizational structure and teams
Module 4: Information and Technology
In this module, you will learn how to:
- Facilitate information exchange
- Implement automation and tooling
Module 5: Partners and Suppliers
In this module, you will learn how to:
- Identify the dependencies of the practice on third parties
- Recognize how partners and suppliers can support the practice
Module 6: Capability Assessment and Development
In this module, you will learn how to:
- Evaluate the practice capability levels
- Conduct capability self-assessment
- Develop Service Configuration management capability