ITIL® 4 Practitioner: Service Desk Training

In this certification training, you will learn how to:
Describe and carry out the service desk practice.
Define practice success factors.
Provision software tools.
Implement automation for service success.
Consult and advise on service partners and suppliers.
Involve service desk practices in all value streams where the service provider communicates with users.
Training Prerequisites
Attendees must hold an active ITIL 4 Foundation certification.
Certification Information
To earn this certification, you must:
Sit for the ITIL Service Desk exam via PeopleCert®’s online proctoring service.
Score of 16/20