ITIL® 4 Practitioner: Service Desk Training

What Will You Learn?

• In this certification training, you will learn how to:
• Describe and carry out the service desk practice.
• Define practice success factors.
• Provision software tools.
• Implement automation for service success.
• Consult and advise on service partners and suppliers.
• Involve service desk practices in all value streams where the service provider communicates with users.
• Training Prerequisites
• Attendees must hold an active ITIL 4 Foundation certification.
• Certification Information
• To earn this certification, you must:
• Sit for the ITIL Service Desk exam via PeopleCert®’s online proctoring service.
• Score of 16/20