ITIL® 4 Practitioner: Service Request Management Training

Categories: PeopleCert®

In this course, you will receive:
Official course content and curriculum
PeopleCert Exam Voucher included
After-course instructor coaching benefit included
Training Prerequisites
ITIL 4 Foundation Certificate (ITIL® 4 Foundation Training • course 1199) or ITIL 4 Managing Professional Transition Certificate
Certification Information
Exam Information
20 questions
Multiple choice
13 out of 20 marks required to pass (65%)
30 minutes
Closed book
Certification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications must be renewed after 3 years.

The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
This course is part of the ITIL Practice Manager Certification course series.
This course will help you to:
Establish clear and structured patterns and methods of working
Reduce costs associated with request handling and fulfillment
Achieve realistic fulfilment expectations and higher resulting levels of user satisfaction
Fulfill SLAs with service consumers
Improve standing or reputation with the service consumer due to higher service quality and clear user expectations