ITIL® 4 Specialist: Collaborate, Assure and Improve Training

What Will You Learn?

• In this course, you will learn:
• The key concepts of the CAI practices
• The processes of the CAI practices
• The roles and competencies of the CAI practices
• How information and technology support and enable the CAI practices
• The role of partners and suppliers in the CAI practices
• How the ITIL capability model can be used to develop the CAI practices
• Recommendations for succeeding in the CAI practices
• Training Prerequisites
• ITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate
• Necessary Preparation
• None
• Exam Information
• 60 questions
• Multiple choice
• 39 out of 60 marks required to pass (65%)
• 90 minutes
• Closed book.
• Certification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.