Understand all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners, including essential CX, UX, and journey mapping concepts.
Apply practical and technical knowledge about how to run successful, modern, IT-enabled services, teams, and workflows
Training Prerequisites
Must hold the ITIL 4® Foundation Certificate (see Learning Tree Course 1199, ITIL® 4 Foundation Training)
Certification Information
Wouldn’t you like to sit your exam knowing you could have another shot if the outcome is unexpected? With Learning Tree, now you can! This Learning Tree training course features the Take2 re-sit exam option. In the case of an unsuccessful result, you can retake the exam within six months of your first try.
