ITIL® 4 Specialist: Monitor, Support, and Fulfil Training

Categories: PeopleCert®

In this course, you will receive:
Official course content and curriculum
PeopleCert Exam Voucher included
Take2 exam re-sit included (eligible on public events)
After-course instructor coaching benefit included
Training Prerequisites
ITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate
Certification Information
Exam Information
60 questions
Multiple choice
39 out of 60 marks required to pass (65%)
90 minutes
Closed book.
Certification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications must be renewed after 3 years.

The ITIL 4 Specialist: Monitor, Support, and Fulfil combined practice module is for IT professionals who aim to establish effective cross-practice collaboration and service value streams.
The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these Practices. These are namely: ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, and ITIL 4 Problem Management Practice.
This course is part of the ITIL Practice Manager Certification course series.
ITIL 4 Specialist: Monitor, Support and Fulfil enables professionals to:
Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
Integrate the practices in the organization’s value streams
Understand the interfaces and synergies across these five practices
Apply metrics and practice success factors to improve performance
Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model