In this module, you will learn how to: 

• Explain and describe key concepts of INM
• Describe the key inputs, outputs, and activities of the processes of INM
• Integrate INM in the organization’s value streams
• Describe the roles and competences of INM
• Know how to position INM in the organizational structure
• Explain how information and technology support and enable INM
• Understand the role of partners and suppliers in INM
• Understand how the ITIL capability model can be used to develop INM
• Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

In this module, you will learn how to:

• Explain and describe key concepts of SD
• Describe the key inputs, outputs, and activities of the processes of SD
• Integrate SD in the organization’s value streams
• Describe the roles and competences of SD
• Know how to position SD in the organizational structure
• Explain how information and technology support and enable SD
• Understand the role of partners and suppliers in SD
• Understand how the ITIL capability model can be used to develop SD
• Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

In this module, you will learn how to:

• Explain and describe key concepts of SRM
• Describe the key inputs, outputs, and activities of the processes of SRM
• Integrate SRM in the organization’s value streams
• Describe the roles and competences of SRM
• Know how to position SRM in the organizational structure
• Explain how information and technology support and enable SRM
• Understand the role of partners and suppliers in SRM
• Understand how the ITIL capability model can be used to develop SRM
• Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles 

In this module, you will learn how to:

• Explain and describe key concepts of MEM
• Describe the key inputs, outputs, and activities of the processes of MEM
• Integrate MEM in the organization’s value streams
• Describe the roles and competences of MEM
• Know how to position MEM in the organizational structure
• Explain how information and technology support and enable MEM
• Understand the role of partners and suppliers in MEM
• Understand how the ITIL capability model can be used to develop MEM
• Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

In this module, you will learn how to: 

• Explain and describe key concepts of PRM
• Describe the key inputs, outputs, and activities of the processes of PRM
• Integrate PRM in the organization’s value streams
• Describe the roles and competences of PRM
• Know how to position PRM in the organizational structure
• Explain how information and technology support and enable PRM
• Understand the role of partners and suppliers in PRM
• Understand how the ITIL capability model can be used to develop PRM
• Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles