In this module, you will learn how to:

• Explain and describe key concepts of CE
• Describe the key inputs, outputs, and activities of the processes of CE
• Integrate CE in the organization’s value streams
• Describe the roles and competences of CE
• Know how to position CE in the organizational structure
• Explain how information and technology support and enable CE
• Understand the role of partners and suppliers in CE
• Understand how the ITIL capability model can be used to develop CE
• Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

In this module, you will learn how to:

• Explain and describe key concepts of RM
• Describe the key inputs, outputs, and activities of the processes of RM
• Integrate RM in the organization’s value streams
• Describe the roles and competences of RM
• Know how to position RM in the organizational structure
• Explain how information and technology support and enable RM
• Understand the role of partners and suppliers in RM
• Understand how the ITIL capability model can be used to develop RM
• Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

In this module, you will learn how to:

• Explain and describe key concepts of SCM
• Describe the key inputs, outputs, and activities of the processes of SCM
• Integrate SCM in the organization’s value streams
• Describe the roles and competences of SCM
• Know how to position SCM in the organizational structure
• Explain how information and technology support and enable SCM
• Understand the role of partners and suppliers in SCM
• Understand how the ITIL capability model can be used to develop SCM
• Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

In this module, you will learn how to:

• Explain and describe key concepts of DM
• Describe the key inputs, outputs, and activities of the processes of DM
• Integrate DM in the organization’s value streams
• Describe the roles and competences of DM
• Know how to position DM in the organizational structure
• Explain how information and technology support and enable DM
• Understand the role of partners and suppliers in DM
• Understand how the ITIL capability model can be used to develop DM
• Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

In this module, you will learn how to:

• Explain and describe key concepts of ITAM
• Describe the key inputs, outputs, and activities of the processes of ITAM
• Integrate ITAM in the organization’s value streams
• Describe the roles and competences of ITAM
• Know how to position ITAM in the organizational structure
• Explain how information and technology support and enable ITAM
• Understand the role of partners and suppliers in ITAM
• Understand how the ITIL capability model can be used to develop ITAM
• Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles