Change Enablement (CE)
In this module, you will learn how to:
- Explain and describe key concepts of CE
- Describe the key inputs, outputs, and activities of the processes of CE
- Integrate CE in the organization’s value streams
- Describe the roles and competences of CE
- Know how to position CE in the organizational structure
- Explain how information and technology support and enable CE
- Understand the role of partners and suppliers in CE
- Understand how the ITIL capability model can be used to develop CE
- Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles
Release Management (RM)
In this module, you will learn how to:
- Explain and describe key concepts of RM
- Describe the key inputs, outputs, and activities of the processes of RM
- Integrate RM in the organization’s value streams
- Describe the roles and competences of RM
- Know how to position RM in the organizational structure
- Explain how information and technology support and enable RM
- Understand the role of partners and suppliers in RM
- Understand how the ITIL capability model can be used to develop RM
- Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles
Service Configuration Management (SCM)
In this module, you will learn how to:
- Explain and describe key concepts of SCM
- Describe the key inputs, outputs, and activities of the processes of SCM
- Integrate SCM in the organization’s value streams
- Describe the roles and competences of SCM
- Know how to position SCM in the organizational structure
- Explain how information and technology support and enable SCM
- Understand the role of partners and suppliers in SCM
- Understand how the ITIL capability model can be used to develop SCM
- Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles
Deployment Management (DM)
In this module, you will learn how to:
- Explain and describe key concepts of DM
- Describe the key inputs, outputs, and activities of the processes of DM
- Integrate DM in the organization’s value streams
- Describe the roles and competences of DM
- Know how to position DM in the organizational structure
- Explain how information and technology support and enable DM
- Understand the role of partners and suppliers in DM
- Understand how the ITIL capability model can be used to develop DM
- Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles
IT Asset Management (ITAM)
In this module, you will learn how to:
- Explain and describe key concepts of ITAM
- Describe the key inputs, outputs, and activities of the processes of ITAM
- Integrate ITAM in the organization’s value streams
- Describe the roles and competences of ITAM
- Know how to position ITAM in the organizational structure
- Explain how information and technology support and enable ITAM
- Understand the role of partners and suppliers in ITAM
- Understand how the ITIL capability model can be used to develop ITAM
- Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles