ITIL® 4 Strategist: Direct, Plan, and Improve Training

In this course, you will learn how to:
Apply the key concepts of Direct, Plan and Improve.
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning.
Understand the role of governance, risk and control know how to integrate the principles and methods into the service value system.
Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement.
Understand and know how to direct, plan and improve value streams and practices.
Continue learning and face new challenges with after-course one-on-one instructor coaching.
Training Prerequisites
You must hold the ITIL 4 Foundation Certificate (see Learning Tree course 1199, ITIL® 4 Foundation Training).
Certification Information
Wouldn’t you like to sit your exam knowing that you could have another shot if the outcome is not what you expected? With Learning Tree, now you can! This Learning Tree training course features the Take2 re-sit exam option (eligible for public events). In the case of an unsuccessful result, you can retake the exam within six months of your first try.