Topic 1

Opening – Competition

• The importance of Continuous Improvement in business and government

Topic 2

Process Management

• Definitions
• Process Ownership
• Cost of Poor Quality

Topic 3

Lean Principles

• Seven Areas of Waste
• Value Stream Analysis
• 5S Principles
• Poka-Yoke Methods

Topic 4

Six Sigma

• Define Phase
• Measure Phase
• Analyse Phase
• Improve Phase
• Control Phase