Topic 1

Getting Started

• Expectation

Topic 2

Performance dependencies

• Strategic, operational, and individual goals
• Performance dependencies
• Performance as a motivator
• Reflection

Topic 3

The manager’s role in performance

• REACH Profile Review
• Personal Style Markers
• Adapting your management style
• Reflection

Topic 4

Setting teams up for success

• Communicating roles and responsibilities to your team
• Playing to your team’s strengths
• Developing strengths for improved performance
• Coaching for improved performance
• Introducing the GROW model
• Asking vs Telling
• Reflection

Topic 5

Monitoring and measuring performance

• Defining and measuring performance for your team
• Factors that impact performance
• Performance planning
• Monitoring performance
• Reflection

Topic 6

Giving feedback on performance

• When to give feedback
• Types of feedback
• Feedback framing model
• Tips on giving feedback
• Having performance conversations
• Reflection

Topic 7

Dealing with underperformance

• Common performance issues
• How to manage underperformance
• Taking initial action
• Avoiding underperformance pitfalls
• Reflection