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Managing Customer Service Training
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Customer Service
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What Will You Learn?
After completing this course, participants will have learned to:
Identify ways to establish links between excellence in customer service and your business practices and policies.
Develop essential skills and practices in managing customer service
Understand leadership
Recognize what employees are looking for to be truly engaged
Manage performance
Recognize who the customers are and what they are looking for
Use onboarding and orientation
Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
Understand and use the six critical elements of customer service
Use the five practices of leadership
Course Content
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Course Outline for Managing Customer Service Training
Why us
All Courses
Vendors
Adobe
AWS
CISCO
CompTIA
ISTQB
Microsoft
Oracle
PeopleCert
PMI
Scrum
VMWare
About Us
Contact us
WhatsAPP