Managing Customer Service Training

Categories: Customer Service
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What Will You Learn?

  • After completing this course, participants will have learned to:
  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop essential skills and practices in managing customer service
  • Understand leadership
  • Recognize what employees are looking for to be truly engaged
  • Manage performance
  • Recognize who the customers are and what they are looking for
  • Use onboarding and orientation
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
  • Understand and use the six critical elements of customer service
  • Use the five practices of leadership