About Lesson
After completing this course, participants will have learned to:
Topic 1
Getting Started
- Icebreaker
- Pre-Assignment Review
- Workshop Objectives
Topic 2
Understanding Leadership
- About Leadership
- Understanding Your Comfort Zone
- Managing Performance
- Servant Leadership
- Onboarding and Orientation
Topic 3
Six Critical Elements
- Element One: A Customer Service Focus
- Element Two: Defined in Your Organization
- Element Three: Given Life by the Employees
- Element Four: Problem Solving
- Element Five: Measure It
- Element Six: Reinforce It
- Measurement in Practice
Topic 4
Five Practices of Leadership
- Challenging, Inspiring and Enabling
- Modeling and Heart
- Practices in Practice