Topic 1

Course Overview

• Icebreaker
• Housekeeping Items
• Workshop Objectives

Topic 2

Choosing to Have the Conversation

• Considering the Consequences
• Establishing Your Frame of Reference
• Establishing Positive Intent
• Identifying the Desired Outcome

Topic 3

Toolkit for Successful Conversations

• Managing Your Body Language
• Speaking Persuasively
• Active Listening
• Asking Questions
• Probing Techniques

Topic 4

Choosing the Time and Place

• Finding a Neutral Meeting Place
• Avoiding Temptations
• Picking the Best Day and Time

Topic 5

Framework for Difficult Conversations

• What’s Your Purpose?
• Steps for a Difficult Conversation
• Creating a Conversation Template

Topic 6

Staying Safe

• Mutual Respect
• Common Ground
• Staying in Control
• When To Walk Away

Topic 7

Testing the Waters

• Role Play

Topic 8

Wrapping Up

• Lessons Learned
• Completion of Action Plans and Evaluations