Microsoft Dynamics 365 Customer Service Training (MB-230)

Categories: Microsoft
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What Will You Learn?

  • Microsoft Dynamics 365 Customer Service Training (MB-230) Course Benefits
  • Install and configure the customer service app
  • Identify common customer service scenarios
  • Complete a case resolution process
  • Analyze customer service data
  • Automate case management record processing
  • Create and use knowledge articles, entitlements, and service-level agreements
  • Work with Omnichannel, Connected Customer Service, and Microsoft Power Platform
  • Work with Customer Service Scheduling, Insights, and workspaces
  • Continue learning and face new challenges with after-course one-on-one instructor coaching

Course Content

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