Topic 1

Introduction

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Topic 2

Getting Real

• Pre-Assignment Review
• Debrief

Topic 3

Definitions

• Defining Problem Solving & Decision Making
• Problem Identification
• Eight Essentials to Defining a Problem
• Problem Solving in Action

Topic 4

The Problem Solving Model

• Model Overview
• Real Problems
• Debrief
• Phase One
• Phase Two
• Phase Three

Topic 5

Making Decisions

• What it Means
• Types of Decisions
• Facts vs. Information
• Decision-Making Traps

Topic 6

Case Study

• The Truck
• Debrief

Topic 7

The Problem Solving Toolkit

• The Basic Tools
• The Fishbone
• Degrees of Support
• Creative Thinking Methods
• Brainstorming & Brainwriting
• Debrief
• More Methods

Topic 8

Making Good Group Decisions

• Working Toward the Decision
• Avoiding Fatal Mistakes

Topic 9

Aspirinia

• Decision Information
• Individual Actions Steps
• Group Planning
• Exercise Debrief

Topic 10

Analyzing & Selecting Solutions

• Selecting Criteria
• Creating a Cost-Benefit Analysis
• Debrief

Topic 11

Swotting Up

• SWOT Analysis
• Individual Analysis

Topic 12

Planning & Organizing

• Introduction
• Follow-Up Analysis
• Evaluate
• Adapt, Close & Celebrate