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Professional Telephone Skills Training
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Customer Service
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What Will You Learn?
By the end of this course, participants will:
Learn how to provide effective client service over the phone
Project a professional image over the phone
Master a professional, effective & reassuring telephone voice
Gain client's trust using proven communication techniques
Learn to question effectively over the phone
Master proven techniques to manage irate customers professionally
Learn tips for handling a busy reception
Phrase more effectively for positive and clearer communication
Establish the right words for unambiguous, positive & productive communication
Course Content
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Course Outline for Professional Telephone Skills Training
Why us
All Courses
Vendors
Adobe
AWS
CISCO
CompTIA
ISTQB
Microsoft
Oracle
PeopleCert
PMI
Scrum
VMWare
About Us
Contact us
WhatsAPP