Topic 1

You as the Supervisor

• Competencies of a Winning Supervisor
• What to Do If You’ve Been Promoted from Within the Team
• Reflection

Topic 2

Communicating to your Team

• REACH Review – Communication Evolution Tool
• Adjusting Your Style for a Better Approach
• Reflection

Topic 3

Set the Expectations

• Vision
• How Does Your Team Fit into the Bigger Picture
• Define the Requirements
• Set the Expectations with SMART’ER Goals
• The SMART’ER Way
• Reflection

Topic 4

Successful Delegation

• 10 Rules for Successful Delegation
• Degrees of Delegation
• Troubleshooting Delegation
• Reflection

Topic 5

Art of Feedback

• Types of Feedback
• 3 Stages to Receiving Feedback
• 5 Top Tips to Prepare Yourself to Provide Feedback
• Feedback Delivery Tools
• Difficult Feedback
• Seeking Feedback

Topic 6

Managing your Time

• The 80/20 Rule
• Prioritising with the Urgent-Important Matrix
• Block Out Times Around Your Energy Cycle

Topic 7

Managing Conflict

• Tuckman and Jensen Four Phase Model
• Team Development Stages
• Using a Conflict Resolution Process
• Alternate Techniques
• Maintaining Fairness
• Seeking Help from Within the Team
• Seeking Help from Outside the Team

Topic 8

Reflections

• Create an Action Plan
• Accountability = Action