Over

155,000

Africa & Middle East

7Days
10.00 A.M - 10.00 P.M

Call us

ITIL® Intermediate Qualification: Release, Control and Validation

Course Objectives

Change management
Service asset and configuration management
Service validation and testing
Release and deployment management
Request fulfilment
Change evaluation
Knowledge management

Course Outline

Introduction to release, control and validation (RCV)
The purpose, objectives and scope of service transition lifecycle phase
The RCV processes in relation to service transition
Activities related to overall transition planning and ongoing support
Change management
The end-to-end process flow for change management , including its policies, design strategy,
concepts, activities, and interfaces with other processes
A measurement model and the metrics that would be used to support change management within
RCV practices
The benefits and business value that can be gained from change management and the challenges
and risks to be managed
Service asset and configuration management (SACM)
The end-to-end process flow for service asset and configuration management, including its
policies, design strategy, concepts, activities and interfaces with other processes
A measurement model and the metrics that would be used to support service asset and
configuration management within RCV practices
The benefits and business value that can be gained from service asset and configuration
management and the challenges and risks to be managed
Release and deployment management (RDM)
The end-to-end process flow for release and deployment management , including its policies,
concepts, phases, activities and interfaces with other processes
Release and deployment models and related activities (for example, design, planning, build, pilots,
test, transfer, deployment, retirement). and how these activities ensure service quality
A measurement model and the metrics that would be used to support release and deployment
management within RCV practices
The benefits and business value that can be gained from release and deployment management
Request fulfilment
The end-to-end process flow for request fulfilment, including its policies, concepts, activities, and
interfaces with other processes (for example, RDM, SACM and change management)
Request fulfilment models and related activities (for example, effectiveness of designs, changes,
performance) and how these activities help to ensure quality service within RCV
A measurement model and the metrics that would be used to support request fulfillment within
RCV practices
The benefits and business value that can be gained from request fulfillment and the challenges
and risks to be managed
Change evaluation
The end-to-end process flow for change evaluation, including its policies, concepts, activities
interfaces with other processes
Perspectives and considerations for evaluating the effectiveness of a service change
A measurement model and the metrics that would be used to support change evaluation within
RCV practices
The benefits and business value that can be gained from change evaluation and the challenges
and risks to be managed
Knowledge management (KM)
The end-to-end process flow for knowledge management, including its policies, concepts, activities
and interfaces with other processes (for example CSI processes)
Related concepts (for example, data-information-knowledge-wisdom (DIKW)) and how these
activities help to ensure knowledge transfer and improved decision-making
The benefits and business value that can be gained from knowledge management and the
challenges and risks to be managed
Release, control and validation roles and responsibilities
Generic roles that support service transition and the RCV processes
The roles and responsibilities related to transition planning and support, change management,
service asset and configuration management, service validation and testing, release and
deployment management, request fulfilment, change evaluation, and knowledge management.
Where and how these are used, as well as how they fit within the context of service transition
Technology and Implementation Considerations
The technology requirements for service management tools, where and how these would be used
within RCV (for example, knowledge management and service asset and configuration
management)
The need and benefits of tools that support service transition as related to RCV
Implementing RCV processes in the context of planning and managing change, service operation,
project management, risk management, and staff considerations.

APPLY TO COURSE

Sum the simple Operation :
7 + 1 =