Topic 1

Getting Started

• Workshop Objectives

Topic 2

Understanding Diversity

• What is Diversity?
• Related Terms and Concepts
• A Brief History
• A Legal Overview

Topic 3

Understanding Stereotypes

• Stereotypes vs. Biases
• Identifying Your Baggage
• Understanding what this Means

Topic 4

Breaking Down the Barriers

• Changing your Personal Approach
• Encouraging Workplace Changes
• Encouraging Social Changes

Topic 5

Verbal Communication Skills

• Listening and Hearing: They aren’t the same thing
• Asking Questions
• Communicating with Power

Topic 6

Non-Verbal Communication Skills

• Body Language
• The Signals you Send to Others
• It’s not WHAT you say, It’s HOW you say it

Topic 7

Being Proactive

• Encouraging Diversity in the Workplace
• Preventing Discrimination
• Ways to Discourage Discrimination

Topic 8

Coping with Discrimination

• Identifying if you have been Discriminated against
• Methods of Reprisal
• Choosing a Course of Action

Topic 9

Dealing with Diversity Complaints as a Person

• What to do if you’re Involved in a Complaint
• Understanding your Role
• Creating a Support System

Topic 10

Dealing with Diversity Complaints as a Manager

• Recording the Complaint
• Identifying Appropriate Actions
• Choosing a Path

Topic 11

Dealing with Diversity Complaints as an Organisation

• Receiving a Complaint
• Choosing a Response
• Learning from the Complaint

Topic 12

Wrapping Up

• Words from the Wise
• Action Plans and Evaluations