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Africa & Middle East

7Days
10.00 A.M - 10.00 P.M

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CCNA Voice

Course Objectives

Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flow
Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence
Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications
Describe how to maintain a Cisco Unified Communications solution

Course Outline

Course Introduction

Overview of Cisco Unified Communications Solutions
Overview of Administrator and End-User Interfaces
Call Flows in Cisco Unified Communications Manager and Cisco Unified

Communications Manager Express

Endpoint and End User Administration
Enablement of End User Telephony and Mobility Features
Enablement of Cisco Unity Connection and Cisco Unified Presence
Cisco Unified Communications Solutions Maintenance

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