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Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)

Course Objectives

Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager.
  • Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown.
  • Solve the common issues of an SAF-enabled network and CCD.
  • Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications.
  • Troubleshoot voice quality issues and issues that are related to media resources.

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Course Outline

  1. Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions
    1. Identifying Cisco Unified Communications Deployments
    2. Using Troubleshooting Methodology
    3. Using Troubleshooting and Monitoring Tools
  2. Module 2: Cisco Unified Communications Manager Troubleshooting
    1. Troubleshooting Common Gateway and Endpoint Registration Issues
    2. Troubleshooting Cisco Unified Communications Manager Availability Issues
    3. Troubleshooting Database Replication Issues
    4. Troubleshooting LDAP Integration Issues
  3. Module 3: Troubleshooting Call Setup Issues
    1. Examining Call Setup Issues and Causes
    2. Troubleshooting On-Premises Single-Site Calling Issues
    3. Troubleshooting On-Net Multisite Calling Issues
    4. Troubleshooting Off-Net Calling Issues
  4. Module 4: SAF and CCD Issues
    1. Troubleshooting SAF
    2. Troubleshooting CCD
  5. Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues
    1. Troubleshooting Device Mobility Issues
    2. Troubleshooting Cisco Extension Mobility Issues
    3. Troubleshooting Cisco Unified Mobility Issues
    4. Troubleshooting Cisco Unified Communications Manager Native Presence Issues
  6. Module 6: Voice Quality and Media Resources Issues
    1. Troubleshooting MOH Issues
    2. Troubleshooting MTP Issues
    3. Troubleshooting Issues with Conferences
    4. Troubleshooting Transcoder Issues
    5. Troubleshooting Issues with RSVP Agents
    6. Troubleshooting Voice Quality Issues

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