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Integrating Cisco Unified Communications Applications (CAPPS v8.0)Integrating Cisco Unified Communications Applications (CAPPS v8.0)

Course Objectives

Integrating Cisco Unified Communications Applications (CAPPS) v8.0 teaches learners the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.

  • Describe voice-mail integration options and requirements.
  • Cisco Unity Connection in a Cisco Unified Communications Manager deployment.
  • Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment.
  • Implement voice-mail networking using VPIM.
  • Implement Cisco Unified Presence and Cisco Unified Personal Communicato

Course Outline

  1. Module 1: Introduction to Voice Mail
    1. Voice-Mail Integration Overview
    2. General Requirements for Voice-Mail Integration
  2. Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment
    1. Integrating with Cisco Unified Communications Manager
    2. Configuring the Cisco Unity Connection System
    3. Using Cisco Unity Connection Partitions and Search Spaces
    4. Implementing Cisco Unity Connection Call Management
    5. Configuring Cisco Unity Connection Users
    6. Monitoring and Troubleshooting Cisco Unity Connection
  3. Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment
    1. Understanding Cisco Unity Express
    2. Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
    3. Configuring the Cisco Unity Express System
    4. Configuring Cisco Unity Express Users
    5. Understanding Cisco Unity Express AutoAttendant
    6. Troubleshooting Cisco Unity Express
  4. Module 4: Voice Profile for Internet Mail Implementation
    1. Understanding VPIM
    2. Implementing VPIM in Cisco Unity Connection
    3. Implementing VPIM in Cisco Unity Express
  5. Module 5: Cisco Unified Presence Implementation
    1. Understanding Cisco Unified Presence
    2. Understanding Cisco Unified Presence Components and Communication Flows
    3. Integrating Cisco Unified Presence
    4. Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal
    5. Verifying and Troubleshooting Tools for Cisco Unified Presence Components

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