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UCA v9.0 – Unity Connection Administration

Course Objectives

  • » Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • » Describe the components that are required for user call processing by Cisco Unity Connection
  • » Implement the various features and options that are available to users in Cisco Unity Connection
  • » Explore the version 9.0 features and function of Unified Messaging, including Single Inbox, Text to Speech and calendars.
  • » Use the various applications, tools, and reports that are available in Cisco Unity Connection

Course Outline

  1. Module 1: Introduction to Cisco Unity Connection
    1. Understanding Cisco Unity Connection
    2. Cisco Unity Connection Integration
    3. Active-Active, High-Availability Deployment
    4. Digital Networking Deployment Model
    5. Accessing Cisco Unity Connection
    6. Logging into Cisco Unity Connection Applications
    7. Serviceability and Connection Serviceability
    8. Cisco Unity Connection Administration
    9. Ports and Telephony Integration
    10. General Configuration
    11. How the System Handles Calls
    12. Describe Call Handlers
    13. HandlersFunction and Purpose
    14. Default Call Handler Flow
    15. Call Handler Configuration
    16. Understanding Call Flow
    17. Reviewing Incoming Call Flows
    18. Reviewing Incoming Call Handling Components
    19. Describe Call Routing Direct and Fowarded
    20. Describing Call RoutingDirect
    21. Describing Call RoutingForwarded
    22. Defining and Configuring Users
    23. Implementing Call Routing
    24. Implementing Call RoutingDirect
    25. Implementing Call RoutingForwarded
    26. Describing Directory Handlers
    27. Configuring Directory Handlers
    28. Describing Interview Handlers
    29. Configuring Interview Handlers
  2. Module 2: Configuring Users and Contacts
    1. Understanding Users
    2. Preparing to Configure Users
    3. Configuring Authentication Rules
    4. Configuring Class of Service
    5. Configuring Schedules and Holidays
    6. Configuring User Templates
    7. Configuring Users
    8. Understanding Contacts
    9. Configuring Contacts
    10. Configuring Multiple Users
    11. Importing Users Using AXL
    12. Importing Users Using LDAP
    13. Importing Users Using Bulk Administration Tool
    14. Reviewing Users
  3. Module 3: Implementing Features
    1. Dial Plan Components
    2. Dial Plan Configuration
    3. Reviewing User Features
    4. Integrate vs. Unified Messaging
    5. Unified Messaging in Version 9.0
    6. Unified Messaging Configuration
    7. Accessing Voice Messaging
    8. Phone View / Visual Voicemail
    9. Implementing ViewMail for Outlook
    10. ViewMail for Outlook 2007 Single Inbox
    11. ViewMail for Outlook 2007 IMAP
    12. Personal Communications Assistant (PCA)
    13. Accessing Voice Messaging Using RSS Feeds
    14. Using RSS Feeds
    15. Implementing Secure Messaging
    16. Distribution ListsSystem Distribution Lists
    17. Distribution ListsPrivate Distribution Lists
  4. Module 4: Using Cisco Unity Connection Applications, Tools and Reports
    1. Audiotext Application Design
    2. Audiotext Application Configuration
    3. Greeting Administrator
    4. Greeting Administrator Configuration
    5. Using the Bulk Edit Feature
    6. Using Task Management
    7. Cisco Unity Connection Reports
    8. Disaster Recovery Tool
    9. Configuring Backups
    10. Performing Restore Operations
  5. Lab 1-1: Verifying Connectivity and Call Flow
  6. Lab 1-2: Verifying and Configuring Call Handlers
  7. Lab 1-3: Working with Users and Extensions in Voice Mail
  8. Lab 2-1: Preparing to Configure Users and Contacts
  9. Lab 2-2: Managing Users and Contacts
  10. Lab 2-3: Managing Multiple Users
  11. Lab 3-1: Implementing the Dial Plan
  12. Lab 3-2: Understanding User Features
  13. Lab 3-3: Implementing Messaging and User Features
  14. Lab 4-1: Implementing an Audiotext Application
  15. Lab 4-2: Using Cisco Unity Connection Tools and Reports

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