Course Objectives
Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flow
Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence
Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications
Describe how to maintain a Cisco Unified Communications solution