Agent Enablement in Microsoft Dynamics 365 for Customer Service

Overview

In Agent Enablement in Microsoft Dynamics 365 for Customer Service training course you will get detailed and thorough knowledge on customer services functionality of Microsoft Dynamics 365 for Customer Service App. This course will teach you about the process of working with the customer compliant and queries and help in their resolution.

This course prepares you for Exam MB2-718. Download Course Contents

On Completion of this course you will be familiar with:

• Introduction to Service Module
• Case Management
• Service Level Agreements
• Entitlements
• Queue Management