Customer Service in CRM 2016

Overview

The Microsoft Dynamics CRM Customer Service course centers on how an organization can nurture customer satisfaction through automation of business processes. It gives an understanding into all of the powerful Customer Service and Service Scheduling functionality capabilities inside Microsoft Dynamics CRM 2016.

The Customer Service course guides you through the way toward working with your clients in Microsoft Dynamics CRM 2016, including settling customer complaints and administration issues cost effectively and giving understanding on managing all related correspondence, documents, contacts & conversations. This course exhibits the rich and important perspective of customers that provides your team with actionable insights, including the utilization of knowledge management in a centralized knowledge base.

Target Audience:

This course is designed for individuals that plan to implement, use, maintain or support Microsoft Dynamics CRM 2016 in their association. This course is intended for sales operations managers, customer service managers, service schedulers, administrators, office managers, executives & consultants who need to exhibit a foundational understanding of the application functionality.

This course prepares you for Exam MB2-714. Download Course Contents

Upon Completion of this Course, you will accomplish following:-

• Case Management
• Knowledge Base
• Queue Management
• Service Level Agreements
• Entitlements
• Interactive Service Hub
• Unified Service Desk
• Service Management Analysis
• Voice of the Customer
• Customer Portal