CVPD and CUIC Reporting – (Official)

Regulating Cisco Unified Contact Center Enterprise Part 1 (AUCCE Part 1) is a multi day educator drove course expected for framework specialists and clients who will be associated with day 2 help of a UCCE arrangement sent in a CVP far reaching condition.

AUCCE Part 1 course gives the student a comprehension of the necessities, assets and apparatuses expected to perform routine includes, moves and changes in the inbound/outbound UCCE condition. This course is proposed for those managing the arrangement, or who might be liable for Level 1-2 help of the arrangement. This course likewise fills in as a decent venturing stone for the relating Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) course, and ought to be considered as an essential before partaking 2. This course is additionally a decent partner course to the DUCCE course, which covers more detail on the establishment/upkeep of the UCCE arrangement.

The general objective of this course is to assemble a powerful head of the arrangement by uncovering the specialized prerequisites of the arrangement and using the arrangement apparatuses for compelling activity. The student will be presented to CCE (ICM) and VXML scripting in this course to guarantee fundamental capability with the arrangement. For cutting edge scripting points, allude to the AUCCE Part 2 or the CVPD course.

Audience :

The primary audience for this course is as follows :

• Cisco Unified Communications framework channel accomplices and affiliates answerable for the Sales, Implementation or Support of a UCCE arrangement
• Day 1 and Day 2 help staff answerable for the every day include/move/change of the UCCE condition

The auxiliary crowd for this course is as per the following :

• Managers, group drives, business contact work force or any individual who should be remotely associated with the UCCE arrangement and have a superior in general comprehension of its capacity.