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Overview
The CXD-105 Citrix XenApp and XenDesktop Help Desk Support course from Koenig Solutions offers representatives with the techniques and skills needed to efficiently avert issues from reoccurring, troubleshoot and solve user problems faster, and employ the suitable consoles throughout troubleshooting process to speedily identify and determine the root cause of user issues.
After completing this course, students will be able to: troubleshoot user issues, interpret user needs, ask the proper queries to solve common issues, and apply documentation practices while in the troubleshooting process to ensure an even transition when escalation is essential.
Course Prerequisites
- Student should have experience on Citrix XenDesktop 7.
Upon Completion of this Course, you will accomplish following:
- Make sure issues are fully resolved and steps are taken to put off them from reoccurring
- Comprehend the completing of helpdesk tickets systematically with the suitable documentation
- Work tactically and employ the proper consoles throughout the troubleshooting process to rapidly determine the root cause of a problem
- Shoot up issues that are out of scope to the suitable team or individual
- Resolve and troubleshoot issues
Give an edge to your career with Citrix certification training courses. Students can join the classes for (CXD-105) Citrix XenApp and XenDesktop Help Desk Support at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa and Dehradun.