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With over 200,000 members in nearly 150 countries, Project Management Institute (PMI)® is the global advocacy organization for the project management profession. PMI is actively engaged in setting professional standards, conducting research and providing access to a wealth of information and resources. PMI also promotes career and professional development and offers certification, networking and community involvement opportunities. For more than 35 years, PMI has advanced the careers of practitioners who have made project management indispensable in achieving business results.
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HDI technical Support Professional

by pallvi
Free
0 Lessons
0 Students

Overview

HDI technical Support Professional training course is designed for the technical support professionals who serve as an escalation point by providing level 2 or level 3 support possess the latest skills and knowledge based on customer service and service management best practices. This certification validates that professionals are equipped to provide superior technical support.

Target Audience:

  • Technical support professionals who serve as the escalation point for one or more support centers and desktop support teams
  • Individuals who are preparing for the HDI Technical Support Professional certification exam

    On completion of this course, you will know:

    • Support Center Overview
    • Strategic Framework
    • Support Processes and Operations
    • Continual Service Improvement Process
    • Support Delivery Methods & Technology
    • Communication Skills
    • Customer Management Skills
    • Problem-Solving and Troubleshooting Skills
    • Teamwork, Time Management, and Stress Management

    Lessons

    APPLY TO COURSE

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    web development
    Free

    Primavera P6 Analytics 11g

    0 Lessons
    Pallvi