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With over 200,000 members in nearly 150 countries, Project Management Institute (PMI)® is the global advocacy organization for the project management profession. PMI is actively engaged in setting professional standards, conducting research and providing access to a wealth of information and resources. PMI also promotes career and professional development and offers certification, networking and community involvement opportunities. For more than 35 years, PMI has advanced the careers of practitioners who have made project management indispensable in achieving business results.
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HDI® Desktop Support Manager

by pallvi
Free
0 Lessons
0 Students

Overview

HDI Desktop Support Manager Course emphasis on key support center processes and concepts to improve overall support operations. It not only involves supporting desktops but also includes support for laptops, notebooks, printers etc. Designed for both new and experienced desktop support managers, this course helps you learn to satisfy operational demands and build a support function that aligns with the organization, add value to the business, and deliver on its commitments. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities.

Audience: The Course is designed for:

  • Experienced technical support professionals who manage daily functions of desktop support and master customer service strategies.
  • Individuals who are preparing for the HDI Desktop Support Manager certification exam
This course prepares you for Exam PMP® Exam. Download Course Contents Test your current knowledge Qubits

    Upon Completion of this Course, you will Course Prerequisites

    • Features of an effective desktop support manager
    • How to create and deliver on service level agreements and operating level agreements
    • How to align desktop support services with business strategy, objectives, and processes
    • The importance of the relationships among IT service management processes
    • Tactics for screening, hiring, training, and leading high-performance teams
    • How to create an internal marketing culture to promote your desktop support services
    • The metrics and key performance indicators essential to desktop support performance reporting

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    Big Data on AWS

    0 Lessons
    Pallvi