Overview
R12.x Oracle Service Contracts Fundamentals training course is enables for those candidates who have implemented Oracle E-Business Suite Release 12 or Oracle E-Business Suite 12.1. During the class, you will figure out how to create and manage service agreements, subscription agreements, warranties, and extended warranties using Oracle Service Contracts.
Audience:
- End User
- Implementer
Course Prerequisites
- Oracle E-Business Suite Essentials for Implementers Ed
- Oracle Service Fundamentals Ed 1
After completion of this course; you will learn how to:
- Author a service contract with a subscription line
- Manage the service contract schedules, tasks, and communications between service contract parties
- Organize contracts
- Explain the negotiation workflow & phases
- Explain procedures of the contract lifecycle
- Define Parties, Roles, and Sources
- Setup renewals
- Terminate a service contract
- High level business flows that feature Oracle Service Contracts
- Renew a service contract