Overview
This Oracle Service Cloud (RightNow) Analytics coaching starts with the fundamentals of running, finding, business and planning reports. professional Oracle University instructors can then teach you the way to make new custom reports and modify existing reports.
This course is acceptable for Oracle Cloud deployments.
Learn To:
- Work with analytics tools.
- Apply advanced techniques to extract essential information.
- Create custom reports and dashboards.
- Add options like filters, drilldowns, highlights and styling.
- Use functions, variables, joins and also the report analyser
Benefits to You
By finance during this course, you may develop a deeper understanding of the way to leverage Oracle Service Cloud (RightNow) Analytics to profit your business. Get active apply operating with analytics tools which will offer you necessary unjust insights.
Audience:
- Administrator
- Analyst
- Cloud Administrator
- Developer
- Implementer
After completion of this course, you may learn following topics:
Fundamentals
- Oracle Service Cloud Analytics summary
- Navigation and also the Reports individual
- Finding reports
- Using reports
- Publishing and planning reports
Creating and Modifying Reports
- Planning reports
- Expressions, column definitions, and filters
- Functions and variables
- Rollups and slicing
- Cross tabs
Enhancing Report practicality
- Drilldowns
- Linking reports
- Inner and outer joins
- Using the Report analyser
- Exports and imports
- Dashboards
Look and feel
- Highlights, information exceptions, and conditional format
- Styles, fonts, layouts, and colors
- Charts and pictures