Oracle Service Cloud (RightNow) Administration

This Oracle Service Cloud (RightNow) Administration preparing is a five-day, hands-on course that shows you how to execute the fundamental managerial elements of Oracle Service Cloud, a useful asset intended to help drive positive client communications. Figure out how to convey unrivaled encounters all through the client lifecycle, which is basic for manageable upper hand, client faithfulness and income.

Learn To :

• Customize menus and fields to meet your special business needs.
• Understand client care through the Customer Portal utilizing Chat and Incident taking care of
• Setup and experience the Browser User Interface for key specialist capacities
• Customize active application-created informing.
• Create dynamic custom workspaces for any job to assist staff with working all the more effectively.
• Create Guided Assistance and Agent contents to help clients and specialists
• Create business decides that computerize and institutionalize forms over your association.
• Administer Community Discussions

Benefits to You :

By taking this course, you’ll leave with a major comprehension of how to use this arrangement. You’ll get an opportunity to rehearse introductory arrangement undertakings, while investigate center functionalities that will assist you with upgrading and keep up your framework. Moreover, you’ll realize how to take your execution to the following level through improving client self-administration, giving specialist help, and arranging associations.

Audience :

• Administrator
• Analyst
• Implementer