Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Overview

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Overview

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate training course build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate consist of following courses

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Review Benefits

• Perform discovery, planning, and analysis
• Manage user experience design
• Manage entities and data
• Implement security
• Implement integration
• Perform solutions deployment and testing
• Perform configuration
• Manage cases and the knowledge base
• Manage queues, entitlements, and SLAs
• Configure voice of the customer